Question:
Under what circumstances should I call the police to the scene of an accident?
Answer:
There are three situations under which the police should be called - when people are injured, when there are allegations of drink driving or drug abuse and when an obvious driving offence has been committed, such as failure to stop after an accident.

Question:
My insurance company says I need two quotes. Why?
Answer:
Insurance companies demand two quotes because they want you to shop around to save them money. Unfortunately, if a repairer wants a job badly enough, he will actually quote lower than it costs to perform the repair and worry about how to cover the cost later. To protect yourself, when renewing your insurance policy, make sure your insurance company requires only one quotation from the repairer of your choice.

Question:
The tow truck driver said my car had to be towed to his depot. Is this true?
Answer:
No. It is your legal right to have your car towed to wherever you wish but some tow truck drivers want you to use a repairer of their choice or allow holding/storage charges to accumulate in order to keep your vehicle captive at their repair shop. If your vehicle needs to be towed following an accident, please call us on 9875 9875 (24 hours a day) to have your vehicle stored in our secure storage facility.

Question:
Why are you replacing a part when someone else said they'd be repairing it?
Answer:
Repairers vary in how they deal with damaged parts. Some may replace parts more often than others if they don't have the modern equipment to carry out repairs. But as it is usually cheaper to repair panels than replace them. Some repairers will employ poor techniques, such as using excessive or low quality plastic fillers in lieu of high quality metal finishes to keep costs down. It's important to always use a reputable workshop who backup their repair with a written 5 year guarantee of workmanship.

"It would be impossible, in my opinion, to improve your service." J Jenkins

What are the consequences if I have to change or close my vehicle's registration?